01 Return of Paan Products

Due to the perishable and freshly prepared nature of our paan products, we generally do not accept returns or exchanges after delivery or collection.

Customers are requested to check their order at the time of delivery or collection and contact our team immediately if there is any issue with the order.

02 Damaged, Incorrect or Missing Order

If you receive any of the following, please contact the Mast Paan Wala™ Team as soon as possible:

• An incorrect product or flavour
• Missing items from your confirmed order
• A damaged or improperly packed parcel
• A product that appears to have been prepared incorrectly

03 Event & Live Paan Counter Bookings

For Live Paan Counter, Wedding Paan Counter, Paan Catering and other event bookings, cancellation and refund terms may depend on the booking stage, preparation, staffing, transportation and arrangements already made for the event.

Any applicable balance payment, cancellation charges or other adjustments will be communicated by our team based on the specific booking.

04 Cancellation Before Preparation

For eligible parcel orders, cancellation requests must be made before preparation of the order begins.

Once an order has been prepared, packed or dispatched, cancellation may not be possible.

05 Customised Orders

Customised paan menus, special flavours, bulk orders and event-specific preparations are made according to the customer's requirements.

Because these orders may involve advance preparation and customised arrangements, they may not be eligible for cancellation, return or refund once preparation has started.

06 Refund Processing

If a refund is approved, it will generally be processed through the original payment method or another mutually agreed payment method.

The time taken for the refund to reflect in the customer's account may depend on the payment provider or bank.

07 Delivery Delays

Delivery times for parcel orders are arranged according to the agreed delivery schedule and location.

Delays caused by traffic, weather, road conditions, unforeseen circumstances or events beyond our reasonable control may occur.

Customers should contact our team if there is a significant delivery issue so that we can assist appropriately.

08 Quality Concerns

Customer satisfaction is important to us. If you have any concern regarding the quality, freshness, packaging or preparation of your order, please contact our team promptly with the order details.

We will review the concern and provide an appropriate resolution wherever applicable.

09 Contact Us